Call intelligence

Caller: Garage conversion needs a laundry hookup.

AI: Great project - that one starts with a site visit for routing options. Free estimates Saturdays.

Caller: This Saturday?

AI: 10 AM Saturday, booked. Mike will bring routing options to review.

Caller: Hot water smells like rotten eggs.

AI: Classic anode rod reaction - we swap it for an aluminum-zinc rod. Quick fix, 45 minutes.

Caller: When can you come?

AI: Tomorrow 3 PM - booked.

Caller: Need a backflow test for the city.

AI: We're certified for municipal backflow testing and file the paperwork directly. Next opening Monday 1 PM.

Caller: Take it.

AI: Monday 1 PM confirmed, certificate filed same day.

Caller: Water bill spiked, think there's a leak.

AI: Possible slab leak - we do pressure tests to confirm. Wednesday 11 AM available for diagnostics.

Caller: Wednesday works.

AI: Booked. $95 diagnostic, waived if we do the repair.

Caller: Frozen pipe, outside spigot burst.

AI: Shut the exterior line valve inside first. Our freeze-response tech can be there today between 2 and 4.

Caller: Okay, hurry please.

AI: Dispatched - you'll get a text with the ETA shortly.

Caller: Do you offer maintenance plans?

AI: Yes - $19/month covers an annual inspection plus priority scheduling and 10% off repairs.

Caller: Sign me up.

AI: Welcome aboard! You're enrolled, first inspection scheduled.

Caller: My sump pump runs constantly.

AI: That usually means a stuck float switch. We can swap it same-week. Friday morning available.

Caller: Book it.

AI: Done - Friday 8:30 AM.

Caller: How much for a toilet install?

AI: Standard installs run $325 including the wax ring and haul-away. Want to book?

Caller: Sure, next week sometime.

AI: Thursday 9 AM is open - booked, confirmation text incoming.